Shipping policy

Yes we offer free shipping on all orders over £200 for UK and Europe. For USA and rest of the world we offer free shipping on all orders above £300.

We offer paid rates on UPS, DHL and Fedex as well as Hermes for domestic shipping.  These are calculated rates at checkout.  Your order will ship the same day if received by 1pm on a weekday.

We ship internationally to almost every country via FedEx or UPS International (2 - 10 business days).  We offer flat rates at checkout. Duties and taxes are NOT included in the total at checkout. They are determined by the customs agency of your destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information head to: https://www.ejingzhang.com/pages/shipping-information.

Returns and exchanges

We want you to love what you ordered, but if something isn't right, let us know.

You can return unworn products purchased online within 14 days of your order date. All returns should be sent back to us in their original packaging provided and in original condition.

Please request proof of delivery for your return as we cannot be held responsible for anything that is lost or damaged in transit. 

Allow for 7 days from the day the return arrives back for the refund to be processed.

Delivery charge and returned postage will only be refunded if the item is faulty.

If an item you have received is damaged please inform us within 24 hours of delivery to arrange for a replacement to be sent.

We will not accept any merchandise that is just sent back.

We accommodate exchanges if the item requested is available in stock.  If not, we will advise to return your merchandise and place a new order.

Stores

Not at the moment.  You can check out our Stockist page for retailers who carry our products.

JEWELLERY CARE

PRECIOUS METALS
Metals such as sterling silver and brass are naturally soft and should be treated with special care to avoid damage. To care for your pieces, avoid exposure to perfumes, oils and household chemicals. If tarnishing occurs wipe with a jewellery cleaning cloth or clean with a suitable cleaning agent. Keep away from hard surfaces as bumps and scratches will cause wear to the plating. To extend the life of your plated jewellery we recommend keeping in a soft pouch or jewellery box, out of direct sunlight and heat.

RESIN PIECES
Resin is a strong and durable material, nevertheless should be treated as a ceramic as it can break if dropped or knocked against a hard surface. To keep your resin jewellery in good condition, simply wipe with a clean, dry cloth. To prolong the original colours of each jewellery piece, keep away from sunlight.

To request a repair please email info@ejingzhang.com and be sure to include your name, telephone number, and a brief description as well as an image of the fault. We will respond with instructions on how to proceed.  

MATERIALS

Yes.  We use sterling silver with 18k gold-plating and resin in our jewellery.