Do you offer free shipping?
Yes we offer free shipping on all orders over £200 for UK and Europe. For USA and rest of the world we offer free shipping on all orders above £300.
Who do you use for shipping?
We offer paid rates on UPS, DHL and Fedex as well as Hermes for domestic shipping. These are calculated rates at checkout. Your order will ship the same day if received by 1pm on a weekday.
What are your International shipping options?
We ship internationally to almost every country via FedEx or UPS International (2 - 10 business days). We offer flat rates at checkout. Duties and taxes are NOT included in the total at checkout. They are determined by the customs agency of your destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information head to: https://www.ejingzhang.com/pages/shipping-information
What if I want to return my purchase?
We want you to love what you ordered, but if something isn't right, let us know.
You can return unworn products purchased online within 14 days of your order date. All returns should be sent back to us in their original packaging provided and in original condition.
Please request proof of delivery for your return as we cannot be held responsible for anything that is lost or damaged in transit.
Allow for 7 days from the day the return arrives back for the refund to be processed.
Delivery charge and returned postage will only be refunded if the item is faulty.
If an item you have received is damaged please inform us within 24 hours of delivery to arrange for a replacement to be sent.
We will not accept any merchandise that is just sent back.
Do you offer exchanges?
We accommodate exchanges if the item requested is available in stock. If not, we will advise to return your merchandise and place a new order.
Do you have a physical store presence?
Not at the moment. You can check out our Stockist page for retailers who carry our products.
What's the best way to care for my jewellery?
Plated metals naturally tarnish over time when exposed to body oils, perfume and other natural elements.
To preserve your Ejing Zhang piece of jewellery, we recommend avoiding contact with harsh substances and putting on jewellery after using perfumes, creams and hairsprays.
What if there is a fault with my purchase?
To request a repair please email email@example.com and be sure to include your name, telephone number, and a brief description as well as an image of the fault. We will respond with instructions on how to proceed.
Is your jewellery nickel free?
Yes. We use sterling silver with 18k gold-plating and resin in our jewellery.